退款政策

Returns & Exchanges

Free returns within 30 days on U.S. orders. If it doesn't fit or isn't right, request a return and, once it's approved, we'll email you a free return label.

Ready to start? Submit your request through our Return or Exchange Portal.

Returns

You have 30 days from the date of delivery to start a return. After 30 days, we're unable to offer a refund or exchange.

Return Guidelines

All items must be unworn, unwashed, and in new condition, with original tags attached.
Return items in the original packaging sleeve (clear resealable bag) and include the packing slip with your order number.
Hats must be returned in the original shipping box to avoid damage.
Items with excessive wrinkling, animal or human hair, or odors such as smoke, deodorant, cologne, or perfume will not be accepted.

Return Shipping

All returns must be authorized. Submit your request through the Return Portal and our team will review it, usually within 1 to 2 business days.
Returns are free for U.S. orders. Once your return is approved, we'll email you a prepaid return label.
Returns sent without authorization may not be accepted.
For international orders, return shipping is the customer's responsibility.
Original shipping charges are not refundable.

Refunds

Once your return arrives, please allow up to 7 business days for inspection and processing, especially during sales and product launches. We'll email you when your return is reviewed.

Approved returns receive a full refund to your original payment method. If an item doesn't meet the return guidelines, we'll send it back to you.

Late or missing refund?

Check your bank account to see if it has already posted.
Contact your card company. Refunds can take 1 to 5 business days to appear.
Contact your bank, as processing times vary.

Still missing? Email us at support@llrule.com.

Exchanges

Start an exchange through the Return Portal and include your order number and exchange details.
Exchange items are not reserved until your return is in transit, so availability isn't guaranteed. If the item is out of stock, we'll issue a refund instead.
Please send each order in its own return package.

Items Not Eligible for Return

Final Sale and Clearance items.
Socks, unless defective.
Items that have been worn or washed, or have odors or hair.
Items returned more than 30 days after delivery.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, submit a claim with photos through our Claims Portal within 30 days of delivery, and we'll make it right with a replacement or refund at no cost to you.

Questions? We're here to help at support@llrule.com.