FAQ & Help Center

How do I check the status of my order?
Use Track my order to view real-time status updates once your order ships.

When will my order ship?
Orders typically process within 3 business days before shipping (processing times may extend during holidays, promotions, or peak periods). After shipment, delivery timing depends on the carrier and destination.

Can I change or cancel my order?
If you need to update something (address, size, or item), contact support@llrule.com as soon as possible. If your order has already entered fulfillment or shipped, changes may not be possible.

I entered the wrong shipping address—what happens?
Customers are responsible for providing an accurate delivery address. Orders returned due to an incorrect address may incur additional shipping fees for re-delivery.

What are your delivery times?
U.S. delivery typically ranges from 3 to 10 business days for orders within the contiguous United States (delivery estimates are not guaranteed).

Which carriers do you use?
We ship using trusted carriers including DHL, UPS, USPS, and FedEx. Rates are calculated at checkout.

Do you offer international shipping?
Yes, LLRULE offers international shipping to select countries. Customs fees, taxes, and duties may be included at checkout where applicable. Customers are responsible for understanding any destination import requirements.

My package says “delivered” but I don’t have it.

• Confirm the shipping address on your order confirmation.
• Check your mailbox, parcel locker, or delivery area, and ask neighbors/building staff.
• If it still hasn’t surfaced, email support@llrule.com for next steps.

My order arrived damaged / missing / lost—what do I do?
If your package was damaged in transit, lost, stolen, or did not arrive, submit a claim through our Claims Portal (refer to our Shipping Policy) or contact support@llrule.com.

What is your return window?
Our return policy lasts 60 days from the date of delivery. If more than 60 days have passed since delivery, we cannot offer a refund or exchange.

How do I start a return or exchange?
Start via our portal on the Returns + Exchanges page. Please review the eligibility requirements before shipping anything back.

What condition must items be returned in?

• Unworn, unwashed, new condition, with original tags attached.
• Return in original packaging sleeve (clear resealable bag) when applicable.
• Hats must be returned in the original shipping box to avoid damage.
• Items with odors (smoke, deodorant, cologne/perfume) or hair are not accepted.

How long do refunds take?
Once received, returns may take up to 7 business days to process (especially during promotions or launches). If approved, refunds are issued back to the original payment method.

Are shipping fees refundable?
Shipping fees are non-refundable unless you purchased optional Returns & Package Protection. If you did not purchase protection, you are responsible for shipping fees associated with your return.

What items are not eligible for return?

• Final Sale / Clearance items (all sales final).
• Socks (non-returnable and non-exchangeable unless defective).
• Worn/washed items, or items with odors/hair.
• Returns initiated after 60 days from delivery.

When am I charged for a pre-order?
Pre-orders are charged at the time of purchase.

Can I cancel a pre-order?
You may request a refund on a pre-ordered item within 7 days from the date the order was placed by emailing your order number and request to support@llrule.com.

What if my pre-order is delayed?
If an item is not shipped within 14 days after the original estimated shipment date, you may request a cancellation by emailing support@llrule.com.

Where can I read the full pre-order terms?
Review our Pre-Order Policy for details on estimated ship dates, updates, cancellations, and customer responsibilities.

How do I find my size?
Use our step-by-step guide and size charts on How to Find Your Size.

Between sizes—what should I do?
If you prefer a relaxed fit, size up. If you prefer a closer fit, choose the smaller size. For best accuracy, compare the chart measurements to a garment you already own.

How do I measure properly?
Focus on chest/bust, hips, inseam, and neck measurements with the tape snug (not tight). A second person helps for accuracy.

Are all items the same fit?
Fit can vary by style and fabric. Always reference the product description and sizing guidance for that item category.

What payment methods do you accept?
Accepted payment methods may vary by region and are displayed at checkout. If you have trouble completing checkout, email support@llrule.com.

Will I be charged tax and duties?
Taxes are calculated at checkout. For international orders, duties/taxes may be included at checkout where applicable; destination requirements can vary.

Why was my payment declined?
Verify billing address, card details, and available funds. If it continues, try another method or contact your bank, then reach out to support@llrule.com.

My item arrived damaged, defective, or incorrect—what’s the process?
Inspect your items immediately after delivery. If something is wrong, submit a claim within 60 days and provide photos for review. If an exchange is needed (domestic orders), a return label may be provided.

What is considered normal wear and tear?
Issues reported beyond 60 days may be considered normal wear and tear and may not qualify for replacement.

Where do I file a claim?
Use the Claims Portal referenced in our Shipping Policy, or email support@llrule.com for assistance.

Do I need an account to order?
No—an account is optional, but it can make reordering and order lookups easier.

How do I contact support?
Email us at support@llrule.com or use the form on our Contact page.