Help Center
Questions, answered
Fast answers about LLRULE, fit, shipping, returns, and Community membership. Still need help? Email support@llrule.com.
About LLRULE
What is LLRULE?
LLRULE is a small boutique apparel brand making quality, mix-and-match everyday and active wear built to last. LLRULE is our name, not an acronym. It stands for the idea at the heart of the brand: LLRULE, the Mantle you carry.
What does the Mantle mean?
A mantle is a calling and a responsibility, something entrusted to one person and carried forward by the next. We believe the clothing you wear carries values, so we set out to make a mantle worth carrying. When you put on LLRULE, you take up that mantle. Read our story.
Fit and Product
How do I find my size?
Use our size guide and compare the measurements to a piece you already own and love. Each product page also notes how that style fits.
How does the Lighthouse collection fit?
The Lighthouse Organic French Terry Pant fits true to size with a fitted waist, relaxed leg, and a clean drape that holds its shape. The Lighthouse Heavyweight Hood has a relaxed, roomy fit with a structured oversized hood. The Lighthouse Heavyweight Organic Tee has a relaxed fit with a dropped shoulder. For a roomier look, size up.
What pairs well with the Lighthouse pant?
The Lighthouse Heavyweight Organic French Terry Hood and the Lighthouse Heavyweight Organic Tee make a full set. The Form Organic French Terry Crew and the Supima Cotton Tee pair well too. Shop the Lighthouse pant.
How do I care for my LLRULE pieces?
Machine wash cold and tumble dry low unless the care label says otherwise. Our organic cotton and Supima pieces are made to soften with every wash and keep their shape.
Orders and Shipping
How long until my order ships?
Every order is prepared and branded for you after you place it. Most items ship within 1 to 2 business days. Organic cotton and embroidered items ship within 3 to 5 business days. You will get an email with tracking when your order ships.
How long does delivery take?
Once shipped, orders within the contiguous U.S. typically arrive in 2 to 5 business days. We ship with USPS, UPS, FedEx, and DHL. Delivery times are carrier estimates and are not guaranteed.
Where do you ship?
LLRULE currently ships within the United States only.
How much is shipping?
Shipping rates are calculated at checkout based on your order and address.
How do I track my order?
Use Track my order or the tracking link in your shipping email.
Returns
What is your return window?
We accept returns within 45 days from the date of purchase. Items must be new, unworn, unwashed, and have the original tags attached. Items purchased between October 20, 2026 and December 24, 2026 can be returned through January 30, 2027.
How do I start a return?
Submit your request through our Return Portal by signing in with the email you used to order. Ship the package within two weeks of starting your return. $7.50 is deducted from your refund for the return shipping label. Return labels are available in the lower 48 states.
Do you offer exchanges?
We do not offer exchanges. Start a return and place a new order for the item you want. If you place the new order within 24 hours of submitting your return, standard shipping on it is free.
When will I get my refund?
Once your return arrives, please allow up to 7 business days for inspection. Approved refunds go back to your original payment method, less the $7.50 return label. Your bank may take 1 to 5 business days to post it.
What if my item arrives damaged, defective, or incorrect?
Submit a claim with photos through our Claims Portal within 30 days of delivery and we will make it right with a replacement or refund at no cost to you.
Which items cannot be returned?
Final Sale and Clearance items, socks unless defective, and items that have been worn, washed, or have odors or hair. See the full Refund Policy.
Community Membership
How does Community membership work?
Membership is free. Create an account and get 100 points right away, then earn 5 points for every $1 you spend and 50 points for each verified review. 500 points equals a $5 reward. Members also get early access to drops and a birthday bonus. Join the Community.
How do referrals work?
Share your referral link from your rewards panel. Your friend gets $5 off their first order of $20 or more. When they complete that purchase, you earn 500 points, worth $5.
Support
How do I reach a person?
Email support@llrule.com. Our team is available Monday to Saturday, 10 AM to 5 PM. Include your order number to speed things up.
What payment methods do you accept?
Available payment methods are shown at checkout. Checkout is secure and encrypted.