Refund policy

Returns

We accept returns for items purchased on llrule.com within 45 days from the date of purchase. Items must be in new, unworn, unwashed condition with the original tags attached.

We do not offer exchanges. Please follow the return process below and place a new order for the item you want.

Ready to start? Submit your request through our Return Portal.

How to start a return

  • Sign in with the email address you used to place the order.
  • If you checked out as a guest, go to account sign in and select Forgot Password? to create a password with the email address used when placing the order.
  • Proof of purchase is required for all returns.
  • After submitting a return request, you can place a new order within 24 hours and receive free standard shipping at checkout.

Return Guidelines

  • All items must be unworn, unwashed, and in new condition, with original tags attached.
  • Return items in the original packaging sleeve (clear resealable bag) and include the packing slip with your order number.
  • Hats must be returned in the original shipping box to avoid damage.
  • Items with excessive wrinkling, animal or human hair, or odors such as smoke, deodorant, cologne, or perfume will not be accepted.

Return Shipping

  • The return package must be postmarked within two weeks of initiating your return.
  • $7.50 will be deducted from your refund for the use of our return shipping label.
  • Please retain the tracking number for your records.
  • Returns are limited to customers in the lower 48 United States. Customers in HI, AK, US territories, APO, DPO, FPO, and abroad will need to arrange shipping independently.
  • Original shipping charges are not refundable.
  • Please allow up to 7 business days for us to receive the return at our distribution center.
  • Please send each order in its own return package.

Refunds

Once your return arrives, please allow up to 7 business days for inspection and processing, especially during sales and product launches. We'll email you when your return is reviewed.

Approved returns receive a refund to your original payment method, less the $7.50 return label deduction. If an item doesn't meet the return guidelines, we'll send it back to you.

Late or missing refund?

  1. Check your bank account to see if it has already posted.
  2. Contact your card company. Refunds can take 1 to 5 business days to appear.
  3. Contact your bank, as processing times vary.

Still missing? Email us at support@llrule.com.

Holiday Returns

Items purchased between October 20, 2026 and December 24, 2026 are eligible for return by January 30, 2027, or within 45 days from the purchase date, whichever is later.

Items Not Eligible for Return

  • Final Sale and Clearance items.
  • Socks, unless defective.
  • Items that have been worn or washed, or have odors or hair.
  • Items returned more than 45 days after the date of purchase.

Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, submit a claim with photos through our Claims Portal within 30 days of delivery, and we'll make it right with a replacement or refund at no cost to you. The $7.50 return label deduction does not apply to these claims.

Questions? We're here to help at support@llrule.com.