Refund policy

Returns & Exchanges Policy

Start Your Return or Exchange

Before beginning your return or exchange, please read our policy below. Once you're ready, use the Return/Exchange Portal to start the process.

Returns

Our return policy lasts for 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your package was delivered, we will be unable to offer a refund or exchange.

Return Guidelines

  • Items must be returned in the condition they were originally sent.
  • Include the packing slip with your order number in the return package.
  • Excessive wrinkling may result in the return being denied.
  • Hats must be returned in the original shipping box to avoid damage.
  • All returned items must be unworn, unwashed, and in new condition.
  • Original tags must be attached.
  • Items must be returned in the original packaging sleeve (clear resealable bag).
  • Items with animal or human hair will not be accepted.
  • Items that smell of smoke, deodorant, cologne, or perfume will not be accepted.
  • Socks are final sale — no returns, exchanges, or refunds will be accepted on socks unless the product is defective.

Return Processing

Once your return has been received, it may take up to 7 business days to be processed, especially during sales, promotions, or product launches. Once the return is inspected, you will be notified via email about the status of your return.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method. If the return does not pass inspection, the item will be sent back to you.

Late or Missing Refunds

If you have been notified that your refund was approved but you have not yet received it, please follow these steps:

  1. Check your bank account to ensure it hasn’t already posted.
  2. Contact your credit card company, as it may take 1-5 business days for the refund to appear.
  3. Contact your bank, as processing times may vary depending on your financial institution.

If you’ve followed these steps and still have not received your refund, please contact us at support@llrule.com.

Exchanges

Need an exchange? No problem! Follow these instructions to ensure a smooth process:

  • Start by returning your item using the return process outlined above.
  • Include exchange instructions and your order number with your return.
  • We do not offer exchanges on out-of-stock items. If the item is out of stock, a refund will be issued instead.
  • Exchange requests are processed as soon as your return package is scanned and in transit. Items are not reserveduntil the return is in transit, so availability is not guaranteed.
  • Do not include multiple orders in a single return package, as each return is processed separately when scanned.
  • If the item you receive is damaged or defective, you can upload photos through the return portal and contact us at support@llrule.com for further assistance.

Items Not Eligible for Return or Exchange

  • Final Sale / Clearance items (all sales are final).
  • Socks (non-returnable and non-exchangeable unless defective).
  • Items that have been worn, washed, or have odors/hair.
  • Items returned after 30 days from delivery are not eligible for returns or exchanges.

Shipping Costs for Returns & Exchanges

  • Shipping fees are non-refundable unless you have purchased our optional Returns & Package Protection.
  • If you do not purchase Returns & Package Protection, you will be responsible for any shipping fees associated with your return.
  • If you have purchased Returns & Package Protection, LLRULE will cover the cost of shipping for eligible exchanges.

Defective, Damaged, or Incorrect Items

Please inspect your items immediately after receiving your order. If your item is damaged, defective, or incorrect, please submit a claim within 30 days of delivery.
Here’s how we handle claims:

  1. Submit a claim through our Claims Portal.
  2. Provide photo evidence for our records.
  3. LLRULE will provide a return shipping label (for domestic orders only) if an exchange is necessary.

If the issue is reported beyond 30 days, it will be considered normal wear and tear, and no replacements will be issued.

Click here to initiate a Return or Exchange