Returns policy

Returns Policy

Start Your Return

Before beginning your return, please read our policy below. Once you're ready, use the Return Portal to start the process.

We accept returns for items purchased on llrule.com within 45 days from the date of purchase. We do not offer exchanges. Please follow the return process below and place a new order for the item you want.

How to Start a Return

  • Sign in with the email address you used to place the order.
  • If you checked out as a guest, go to account sign in and select Forgot Password to create a password with the email address used when placing the order.
  • Proof of purchase is required for all returns.
  • After submitting a return request, you can place a new order within 24 hours and receive free standard shipping at checkout.

Return Guidelines

  • All returned items must be unworn, unwashed, and in new condition.
  • Original tags must be attached.
  • Items must be returned in the original packaging sleeve (clear resealable bag).
  • Include the packing slip with your order number in the return package.
  • Excessive wrinkling may result in the return being denied.
  • Hats must be returned in the original shipping box to avoid damage.
  • Items with animal or human hair will not be accepted.
  • Items that smell of smoke, deodorant, cologne, or perfume will not be accepted.
  • Please send each order in its own return package. Do not include multiple orders in a single return package.

Return Shipping

  • The return package must be postmarked within two weeks of initiating your return.
  • $7.50 will be deducted from your refund for the use of our return shipping label.
  • Please retain the tracking number for your records.
  • Returns are limited to customers in the lower 48 United States. Customers in HI, AK, US territories, APO, DPO, FPO, and abroad will need to arrange shipping independently.
  • Original shipping charges are not refundable.
  • Please allow up to 7 business days for us to receive the return at our distribution center.

Return Processing

Once your return has been received, it may take up to 7 business days to be processed, especially during sales, promotions, or product launches. Once the return is inspected, you will be notified via email about the status of your return.

If your return is approved, a refund will be processed and a credit will automatically be applied to your original payment method, less the $7.50 return label deduction. If the return does not pass inspection, the item will be sent back to you.

Late or Missing Refunds

If you have been notified that your refund was approved but you have not yet received it, please follow these steps:

  1. Check your bank account to ensure it hasn't already posted.
  2. Contact your credit card company, as it may take 1 to 5 business days for the refund to appear.
  3. Contact your bank, as processing times may vary depending on your financial institution.

If you've followed these steps and still have not received your refund, please contact us at support@llrule.com.

Holiday Returns

Items purchased between October 20, 2026 and December 24, 2026 are eligible for return by January 30, 2027, or within 45 days from the purchase date, whichever is later.

Items Not Eligible for Return

  • Final Sale and Clearance items (all sales are final).
  • Socks, unless the product is defective.
  • Items that have been worn, washed, or have odors or hair.
  • Items returned more than 45 days after the date of purchase.

Defective, Damaged, or Incorrect Items

Please inspect your items immediately after receiving your order. If your item is damaged, defective, or incorrect, please submit a claim within 30 days of delivery. Here's how we handle claims:

  1. Submit a claim through our Claims Portal.
  2. Provide photo evidence for our records.
  3. LLRULE will provide a prepaid return shipping label (domestic orders only) and issue a replacement or refund at no cost to you. The $7.50 return label deduction does not apply to these claims.

If the issue is reported beyond 30 days, it will be considered normal wear and tear, and no replacements will be issued.

Click here to initiate a return: Initiate My Return