Pre-Order Policy
Your comfort is worth the wait. Read our pre-order terms to understand how we ensure quality delivery of every piece.
By placing a pre-order with LLRULE, you agree to the following terms and conditions.
We're committed to transparency and ensuring you know exactly what to expect when you pre-order your favorite comfort pieces.
Pre-Order and Estimated Shipping Date
LLRULE may list items for pre-order under various scenarios, including, but not limited to, situations where an item is out of stock, a new item is awaiting stock arrival, or for future inventory replenishments of items currently in stock.
When you place a pre-order, you will be charged at the time of purchase. Your placing of a pre-order constitutes your express agreement to the charging of your provided payment method at such time.
The estimated shipping date for pre-ordered items will be displayed on the product page and in your order confirmation email. Please note that this date is an estimate, and is not a guaranteed date of delivery or receipt.
Important: Please note any future modifications you request to pre-order purchases may result in a later shipping date and/or additional shipping fees at your expense.
Cancellation and Refund
LLRULE reserves the right to cancel all delayed pre-orders at any point in time (a "Discretionary Cancellation"). In the event of a canceled pre-order, a full refund will be made by LLRULE to your original payment method.
Refund Policy on Pre-Order
In the event you change your mind and wish to request a refund on a pre-ordered item, you have 7 days from the date the order was placed to request a refund on your pre-order.
You may request a refund by emailing your order number and refund request to support@llrule.com.
All other non-pre-order purchased products are eligible for store credit only.
Shipping Delays
LLRULE reserves the right to cancel all delayed pre-orders at any point in time.
LLRULE will make every effort to ship your available pre-order inventory as close to the estimated shipment date as possible. This may result in multiple shipments.
Delayed Shipments: Should an item or items not be shipped within 14 days after the original estimated shipment date, you may request a cancellation by emailing support@llrule.com.
Refunds
LLRULE will provide updates via email as soon as possible regarding your pre-order status. If we are ultimately unable to fulfill your order, a full refund will be automatically processed.
Refunds will be processed within 14 business days of the cancellation.
Customer Responsibilities
When placing a pre-order, you will be required to provide information such as your address and billing information.
It is the responsibility of the customer to ensure that the email provided during checkout is valid and checked regularly (including spam folders).
Update Your Information: You can update your information at any time prior to your item being shipped by emailing support@llrule.com.
Changes to Pre-Order Terms
LLRULE reserves the right to update or modify these Pre-Order Terms and Conditions at any time.
Limitation of Liability
LLRULE is not liable for any losses or damages resulting from delays in shipment.
Questions About Your Pre-Order?
Our customer care team is here to help. Reach out anytime with your order questions or concerns.
support@llrule.com